About Lariany Pico
I am a dedicated Virtual Assistant with approximately 7 years of professional experience supporting administrative operations, customer service, finance processes, and business development activities. My background includes working with marketing agencies, healthcare practices, promotional products companies, and independent businesses. I have hands-on experience managing calendars, coordinating appointments, handling customer inquiries, processing purchase orders, supporting supplier payments, managing billing and accounts receivable, following up on outstanding balances, and maintaining accurate customer records. I also specialize in appointment setting and lead management, including outbound communication, lead follow-ups, CRM updates, appointment confirmations, and coordination between prospects and internal teams. Throughout my experience, I have worked with different teams and business owners to keep daily operations organized, improve communication, and ensure tasks are completed consistently. I am comfortable working remotely, adapting to different business processes, following established procedures, and managing multiple responsibilities with attention to detail. My goal is to help businesses save time, maintain efficient operations, and provide dependable administrative and customer support.
Key Responsibilities & Deliverables for this Role
-
✓
Manage administrative tasks, business documentation, data entry, and digital records with accuracy and attention to detail.
-
✓
Coordinate appointments, manage calendars, schedule meetings, and handle appointment confirmations and rescheduling.
-
✓
Provide professional customer service through phone calls, email, and text messaging, addressing inquiries and following up with customers.
-
✓
Manage CRM activities, update lead records, track opportunities, and maintain consistent follow-up communication.
-
✓
Support appointment-setting operations, including outbound calls, lead nurturing, objection handling, and appointment coordination.
-
✓
Assist with financial and administrative processes, including purchase orders, supplier payments, billing, accounts receivable, collections, and credit applications.
-
✓
Coordinate with internal teams, healthcare offices, and business partners to maintain organized workflows and ensure timely task completion.
Why Lariany Excels
Versatile industry experience: Background in marketing agencies, healthcare practices, customer service, finance, and general administration.
Strong organizational skills: Experienced in managing multiple priorities, calendars, customer records, and administrative workflows in remote environments.
Customer-focused communication: Able to handle customer inquiries, follow-ups, appointment coordination, and sensitive conversations with professionalism and empathy.
Operational reliability: Comfortable following SOPs, maintaining accurate information, tracking pending tasks, and coordinating with different departments.
Adaptability and problem-solving: Quick to understand new processes, work with different CRM platforms, and adjust to changing business requirements.
