HIPAA Protocols & Medical Office Workflow Walkthrough
01:50
Topics Covered in Presentation:
01. HIPAA compliance safeguards
02. Prior authorization tracking
03. Patient intake system
About Kim Chourio
Kim supports physicians, dental clinics, and mental health practices by managing patient communications, confirming eligibility with insurance payers, entering ICD-10/CPT codes, and resolving prior authorization delays with speed and empathy.
Key Responsibilities & Deliverables for this Role
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Patient appointment scheduling and inbound telephone/chat inquiry triage
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Insurance eligibility pre-verification and co-pay collection follow-up
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EHR maintenance in Kareo, Epic, and SimplePractice under strict HIPAA rules
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Prior authorizations submission and claim denial follow-ups
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Medical record requests fulfillment and secure physician correspondence
Why Kim Excels
100% HIPAA trained and certified annually with strict device encryption
Empathetic patient rapport that elevates Google review scores for clinics
Bilingual capability enabling communication with diverse patient demographics
Dr. Gregory Hayes, MD
Medical Director · Crestview Wellness Center
★★★★★
"Kim slashed our claim denial rate by 40% and made patient check-ins seamless. Our patients frequently compliment her courteous phone manner."
October 2026
